Help Desk Technician

Job overview

The Help Desk Technician role is onsite in Clinton, NY, and supports Indium Corporation's global organization. Compensation is $35,000–$52,500 per year. The technician provides assistance for routine information systems questions and problems involving software, hardware, desktop applications, auxiliary devices, and other IT functions. The role helps maintain reliable systems and equips users to work effectively through troubleshooting, training, and documentation.

What you'll do

• Install, repair, and maintain desktop computers and related systems
• configure and troubleshoot desktop systems, workstations, servers, and network issues
• perform basic cabling and network monitoring
• maintain accounts, data integrity, and file-system security
• recommend software and hardware solutions
• train computer users
• communicate technical information
• document and catalog systems
• maintain confidentiality
• share off-hours duties with team members.

What we're looking for

Skills & competencies

help desk technician

it support

clinton ny

indium corporation

desktop support

hardware

software

network troubleshooting

windows server

cisco

off-hours duties

$35k–$52.5k

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off
• retirement plan
• paid holidays
• overtime opportunities
• volunteer opportunities.

Why this role

High school diploma or GED required; associate degree preferred; one year of experience with specified Windows Server, Cisco, TCP/IP, VPN, backup, virus protection, and network monitoring technologies required; travel as needed.

About the employer

Indium Corporation is hiring for this role. Industry: All Other Miscellaneous Chemical Product and Preparation Manufacturing. Sector: 32.