Customer Service Representative

Job overview

The Customer Service Representative position is onsite in Dallas, TX. Compensation is not specified. The role supports Stein’s Bakery by helping customers resolve requests and receive helpful service. The representative handles customer contacts, identifies needs, documents interactions, and escalates complaints when needed. The role contributes to a positive customer experience while helping the team meet its service goals.

What you'll do

• Handle inbound calls and emails
• identify customer needs and collect relevant information
• provide solutions using prepared scripts
• escalate complaints
• document customer interactions
• meet individual and team quotas
• attend training.

What we're looking for

Skills & competencies

full-time

onsite

dallas tx

stein's bakery

customer service

inbound calls

email support

customer relations

complaint escalation

documentation

customer management software

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• flexible schedule
• employee discounts
• paid time off
• career growth opportunities.

Why this role

Customer service role with 401(k) matching, paid time off, employee discounts, and career growth opportunities.

About the employer

Stein's Bakery is hiring for this role. Industry: Commercial Bakeries. Sector: 31.