Customs Broker Turnover Support, Sunday–Thursday

Job overview

The Customs Broker Turnover Support role is onsite in Erlanger, KY, with a Sunday–Thursday schedule from 9:00 AM to 5:30 PM. Compensation is not specified. The role supports DHL Express’s Broker Turnover team and customs clearance operations. The support specialist reviews shipment documentation, obtains missing information, and coordinates with brokers to help shipments clear on time. Resolving discrepancies and monitoring pending shipments helps prevent delays and maintain compliant processing.

What you'll do

• Contact customers to obtain customs clearance documentation
• review invoices, airway bills, and shipment data for accuracy
• verify shipment details and regulatory compliance
• communicate with brokers to process and clear shipments
• monitor shipment queues and follow up on pending clearances
• resolve missing information and document discrepancies
• assign shipments for correction
• maintain communication with internal teams and external partners.

What we're looking for

Skills & competencies

customs broker turnover support

sunday–thursday

9:00 am–5:30 pm

customs clearance

shipment documentation

broker coordination

shipment queues

customer communication

erlanger ky

dhl express

sida badge

logistics experience preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match
• medical, dental and vision coverage
• tuition reimbursement
• paid time off and leave
• employee discount
• employee assistance and work-life program
• training opportunities.

Why this role

Requires access to secured airport areas and the ability to obtain and maintain a SIDA badge.

About the employer

DHL Express, Inc. is hiring for this role. Industry: Couriers and Express Delivery Services. Sector: 49.