Patient Support Associate, Urgent Care Seaport

Job overview

The Patient Support Associate, Urgent Care Seaport works onsite at the 505 Congress Street urgent care site in Boston, MA. Pay is $22.78–$27.20 per hour. The role supports the Registration department at South Boston Community Health Center, a community-based organization focused on accessible, compassionate care and health equity. As a first point of contact, the associate helps patients and families navigate registration and clinic processes. Accurate information, scheduling, payment handling, and coordination with care and administrative teams support efficient clinic operations and a welcoming patient experience.

What you'll do

• Greet patients and families
• register patients in Epic and maintain demographic, insurance, and billing information
• verify identity in accordance with HIPAA
• schedule appointments
• contact patients to resolve information discrepancies
• explain referral and authorization requirements
• answer and route calls
• collect payments and reconcile transactions
• process insurance and primary care provider forms
• collaborate with billing, referral, and care teams.

What we're looking for

Skills & competencies

full-time

boston ma

south boston community health center

patient support associate

urgent care

registration

epic emr

patient scheduling

hipaa

insurance verification

patient payments

$22.78–$27.20/hr

health equity

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits may include medical, dental and vision insurance
• paid time off, holidays and sick time
• retirement plan options
• professional development and training
• employee assistance programs.

Why this role

High school diploma or equivalent required; associate’s or bachelor’s degree preferred. Spanish/Albanian bilingual ability and Epic familiarity are preferred. Benefits may include medical, dental and vision insurance, paid time off, holidays and sick time, retirement options, professional development, and employee assistance programs.

About the employer

South Boston Community Health Center is hiring for this role. Industry: Freestanding Ambulatory Surgical and Emergency Centers. Sector: 62.