Bilingual Customer Service Representative, Manufacturing

Job overview

The Bilingual Customer Service Representative, Manufacturing role is onsite in Kings Mountain, NC, with an 8 a.m.–5 p.m. schedule. Compensation is stated as $22.00, with no pay period specified. Allegiance Staffing is recruiting for a customer-service role supporting product and order inquiries in a manufacturing context. The representative handles customer orders and questions, coordinates with Accounts Receivable and Sales, routes technical inquiries, maintains customer records, and escalates issues. The role helps ensure customer requests are handled accurately and efficiently across departments.

What you'll do

• Provide information about orders, status, and products
• process orders, changes, returns, and credits
• resolve disputed credit items with Accounts Receivable
• respond to shipment, freight, and pricing inquiries
• route technical questions
• communicate concerns
• partner with Sales
• maintain customer records
• route complaints and escalate significant issues.

What we're looking for

Skills & competencies

bilingual customer service representative

manufacturing

kings mountain nc

allegiance staffing

full-time

english and spanish

customer orders

order processing

erp systems

sap preferred

microsoft office

8 a.m.–5 p.m.

customer records

high school diploma or ged

Work arrangement

• Weekend coverage required

Why this role

Requires fluency in English and Spanish; SAP experience is preferred.

About the employer

Allegiance Staffing is hiring for this role. Industry: Temporary Help Services. Sector: 56.