Bilingual Spanish Healthcare Customer Service Representative (Seasonal)

Job overview

The Bilingual Spanish Healthcare Customer Service Representative role is onsite in Tampa, FL. The posting lists pay of $18.43 per hour. The seasonal role supports callers navigating Federal Marketplace healthcare plans through KG Call Center Operations. The representative provides first-call assistance by answering questions, reading approved scripts, helping callers apply for premium tax credits and complete online applications, and referring calls when needed. Accurate call logs and adherence to documented procedures and privacy rules support callers’ access to plan information.

What you'll do

• Answer calls about Marketplace insurance
• select and read appropriate pre-scripted responses
• follow documented procedures and privacy rules
• help callers apply for premium tax credits and complete online applications
• record call logs
• refer calls to secondary support when required.

What we're looking for

Skills & competencies

bilingual spanish

healthcare customer service

seasonal

marketplace insurance

call center

customer support

paid training

tampa fl

kg call center

$18.43/hour

english and spanish assessments

20 wpm

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid customer service training and potential eligibility for an $800 nesting completion bonus after completing training and nesting and working 40 hours on the production floor.

Why this role

Paid customer service training is provided. Applicants must pass English and Spanish assessments, type at least 20 WPM, and have at least six months of customer service, secretarial, or telemarketing experience. An $800 training-and-nesting completion bonus is described for eligible employees who complete the program and work 40 hours on the production floor.

About the employer

KG Call Center is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.