Customer Service Specialist

Job overview

The Customer Service Specialist role is onsite in Las Vegas, NV, with pay of $19–$22 per hour, depending on experience. Unicity develops science-based products and programs intended to promote metabolic health and improve quality of life. The specialist handles routine customer questions and common technical or account issues, documents concerns, and shares feedback with the customer service manager or team lead. This work helps the team identify recurring problems and improve customer support and processes.

What you'll do

• Answer routine customer questions and resolve common technical or account problems
• document customer issues and escalate relevant information
• gather data and feedback by engaging with customer groups
• communicate customer experience feedback to the manager or team lead
• participate in training and professional development
• maintain organized records of interactions
• support assigned tasks and related projects.

What we're looking for

Skills & competencies

customer service specialist

las vegas nv

unicity usa

onsite

$19–$22/hour

customer support

account issues

technical support

customer feedback

issue documentation

training

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, life, and other benefits beginning within a month
• paid maternity and paternity leave
• vacation allowance and company-paid holidays
• 401(k) with company match
• company product allowance.

Why this role

The posting describes opportunities to advance and lists health, dental, vision, life, paid parental leave, vacation, company holidays, 401(k) match, and a company product allowance.

About the employer

Unicity USA Inc is hiring for this role. Industry: All Other Health and Personal Care Retailers. Sector: 45.