Guest Relations Manager

Job overview

The Guest Relations Manager role is onsite in Santa Cruz, CA. Compensation is not specified. La Bahia Hotel & Spa is a beachfront hotel and spa focused on personalized luxury hospitality. The manager leads guest-relations practices that create a seamless, individualized stay, resolve service issues, and strengthen guest loyalty. The role also supports front-office and valet teams and coordinates with departments across the hotel to deliver a cohesive guest experience.

What you'll do

• Manage VIP and repeat-guest pre-arrival preferences
• coordinate personalized welcomes, amenities, and experiences
• engage with guests in public areas
• mentor guest-facing staff
• assist Front Office and Valet Services
• develop and conduct training aligned with Forbes standards
• maintain guest profiles and history records
• uphold front-of-house presentation standards
• analyze guest feedback and reports
• resolve complaints and service lapses
• manage guest correspondence
• represent the hotel to high-profile guests and community partners
• collaborate with Culinary, Housekeeping, and Spa
• participate in the leadership team.

What we're looking for

Skills & competencies

guest relations manager

luxury hospitality

guest experience

santa cruz ca

la bahia resort and spa

vip guests

forbes standards

front office

valet services

guest recovery

guest relations training

hotel leadership

Work arrangement

• Weekend coverage required

Why this role

Luxury hotel or resort experience of five or more years is required; expertise in Forbes Travel Guide service standards is sought; hotel opening experience is a plus.

About the employer

La Bahia Resort and Spa is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.