Customer Success Representative — Technical Support

Job overview

The Customer Success Representative works in person in Farmville, VA. The posting describes a full-time, hourly role but does not specify numeric compensation or work hours. Planet Networks provides customer support for its expanding operations and helps customers keep their services working. The representative handles customer questions and service requests, provisions equipment, troubleshoots connectivity, and coordinates installation and service appointments. The role helps resolve issues promptly and connects customers, field technicians, and internal teams.

What you'll do

• Answer inbound technical, service availability, and billing calls
• manage email and ticket queues through resolution
• update accounts and process service changes
• provision fiber modems and customer equipment
• troubleshoot internet, Wi-Fi, and device issues
• escalate or dispatch technicians when needed
• build technician routes
• schedule and confirm appointments
• take service orders
• verify serviceability and explain plans, pricing, and timelines
• document interactions.

What we're looking for

Skills & competencies

customer success

customer support

technical support

fiber internet

wi-fi troubleshooting

equipment provisioning

dispatch scheduling

farmville va

in person

full-time

planet networks

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• 401(k) with company match
• paid holidays and vacation
• annual bonuses with opportunity to earn equity.

Why this role

In-person work; customer support combines technical troubleshooting, billing, equipment provisioning, and dispatch coordination; 1–3 years of customer service, help desk, or dispatch experience preferred.

About the employer

Planet Networks is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.