Edamerica Customer Service Representative — Onsite

Job overview

The Edamerica Customer Service Representative role is an onsite, full-time position in Knoxville, TN, with starting pay of $16.20 per hour plus a $4.75-per-hour health and welfare fringe benefit. The schedule is assigned based on business needs, with flexibility for evening shifts; operating hours are Monday–Friday, 8:00 a.m.–8:00 p.m., and the office is closed on weekends. Edamerica supports colleges and universities with student financial aid, admissions, billing, registration, and student loan delinquency inquiries. The representative handles inbound and outbound calls, uses company systems and scripts to provide accurate information, and resolves concerns. The role helps Edamerica deliver customer-driven support to prospective, current, and former students and represent its partner institutions professionally.

What you'll do

• Handle inbound and outbound calls professionally and accurately
• meet or exceed call quality, productivity, and attendance expectations
• use company systems, knowledge bases, and scripts to provide information and resolve concerns
• represent Edamerica and client institutions positively.

What we're looking for

Skills & competencies

customer service representative

student financial aid

admissions support

billing support

inbound calls

outbound calls

knoxville tn

edfinancial services

$16.20/hr

$4.75/hr fringe benefit

onsite

monday–friday

evening availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training
• educational assistance
• leadership development
• medical, dental, vision, pet, life, and disability insurance
• Teledoc and EAP
• paid holidays, vacation, sick leave, and mental health day.

Why this role

Paid training, educational assistance, leadership development, medical, dental, vision, pet, life, and disability insurance, Teledoc and EAP, 11 paid holidays, vacation, sick leave, and a mental health day after six months. Remote work may be possible after onsite training and at least six months of consistent performance, subject to policy and business needs.

About the employer

Edfinancial Services LLC is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.