Technical Support Representative

Job overview

The Technical Support Representative role is onsite in Kansas City, MO, in a full-time call center position; compensation is not specified. Conexon Connect works with Rural Electric Cooperatives to deliver and operate fiber-to-the-home networks, aiming to bring high-speed internet and phone service to rural communities. The representative handles customer inquiries and troubleshoots technical issues across phone, email, and chat. By resolving cases and coordinating with technical and other departments, the role supports reliable service and customer satisfaction as the provider expands.

What you'll do

• Provide daily support by phone, email, or chat
• communicate with users, colleagues, and management to resolve issues
• coordinate with other departments and determine next steps or case completion
• identify problems and perform step-by-step troubleshooting
• collaborate with technical staff and clients on system improvement and upgrade goals.

What we're looking for

Skills & competencies

technical support representative

kansas city mo

onsite call center

fiber-to-the-home

internet service

customer support

phone and email support

chat support

troubleshooting

high school diploma required

occasional overtime

health insurance

three weeks pto

Work arrangement

• Weekend coverage required

Benefits & perks

• Three weeks of paid time off
• health, dental, and vision coverage
• life insurance
• short- and long-term disability insurance
• retirement benefits.

Why this role

In-person call center environment; fixed schedule with some irregular hours and occasional overtime; no travel required.

About the employer

CONEXON is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.