Enterprise Customer Success Manager

Job overview

The Enterprise Customer Success Manager role is hybrid, with the listing identifying Remote, OR; the position may be based at FreedomPay’s Philadelphia headquarters or remotely from an approved employment state, with preference for Philadelphia-area candidates able to work hybrid. Compensation is not specified. FreedomPay provides a commerce platform for enterprises across industries including retail, hospitality, and healthcare.

What you'll do

• Manage strategic enterprise and global customer accounts
• develop customer success strategies for adoption, retention, satisfaction, and growth
• conduct business reviews
• oversee onboarding, issue resolution, escalations, and ongoing account support
• collaborate with Sales, Product, Operations, Support, and Implementation
• gather customer feedback and identify risks
• use AI tools, automation, and data insights
• support renewals and account expansion
• travel up to 20% as required.

What we're looking for

Skills & competencies

enterprise customer success

customer success manager

strategic accounts

global customers

saas

fintech

payments

ai tools

customer retention

philadelphia headquarters

remote from approved states

freedompay

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, prescription, dental, and vision coverage
• life insurance
• retirement plans with company match
• commission sharing plan
• flexible hybrid working environment
• parental and other leave programs.

Why this role

Strategic customer portfolio ownership with cross-functional operational responsibilities and up to 20% travel.

About the employer

FreedomPay is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.