Customer Care Manager – State Farm Agent Team Member

Job overview

The Customer Care Manager – State Farm Agent Team Member role is onsite in Butler, PA, with compensation of $35,000–$45,000 per year. Tim Reges Jr. State Farm serves its community by helping people protect what matters and providing support with claims and personalized plans. The manager oversees day-to-day service operations and coordinates customer interactions to support a positive, organized experience. The role handles inquiries and account needs, tracks service metrics, coordinates team communication, and supports community outreach.

What you'll do

• Manage customer inquiries and daily service activities
• coordinate team communication and workflows
• assist with account updates, billing inquiries, and policy reviews
• track service metrics and report progress to the agent
• support community engagement and customer outreach initiatives.

What we're looking for

Skills & competencies

customer care manager

customer service

insurance

policy reviews

account updates

billing inquiries

service operations

butler pa

state farm agent team

$35k–$45k/year

paid time off

flexible schedule

insurance license required

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity for advancement
• paid time off
• wellness resources
• company parties
• flexible schedule.

Why this role

Must be able to obtain applicable state insurance licenses; flexible schedule and advancement opportunity are noted.

About the employer

Tim Reges Jr - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.