Call Center Operations Supervisor
Employment type
Full-time
Work setting
On-site
Location
Las Cruces, NM
Schedule
Day shift
Posted
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Job overview
The Call Center Operations Supervisor is an onsite role based in Las Cruces, NM, with compensation not specified. This position supports the MCI Careers team in managing contact center operations. This role exists to supervise daily operations, monitor agent performance, and ensure adherence to KPIs and SLAs. The supervisor fosters a high-performance team culture and handles escalated customer issues to drive service improvements.
What we're looking for
- Skills & competencies
- full-timecall center supervisorlas cruces nmoperationsbpoleadershiponsitemanagementcustomer experienceperformance management
- Work arrangement
- Weekend coverage required
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-1011.00
You'll be redirected to the employer's application page.
Listing ID: bb87abdd-00f3-4c3b-8ba6-509c3970cf37