Retail Yard Customer Service Representative

Job overview

The Retail Yard Customer Service Representative role is onsite in Pembroke, MA. Pay is $17–$20 per hour. Koopman Lumber describes itself as a family-owned, community-focused company; this role supports customers and yard operations. The representative helps customers with orders, returns, and product questions while supporting accurate, safe material handling and delivery operations. The role also maintains product knowledge, yard organization, and required order and inspection records, contributing to a reliable customer experience.

What you'll do

• Greet and assist customers with orders, returns, and product questions. Pull, load, and inspect materials
• safely operate forklifts and other equipment for loading and unloading. Drive non-CDL vehicles as needed and support delivery drivers. Maintain product knowledge, keep the yard safe and organized, complete reports, assist other areas, and participate in company-sponsored training.

What we're looking for

Skills & competencies

retail yard customer service representative

full-time

pembroke ma

koopman lumber

customer service

order fulfillment

forklift

material handling

non-cdl driving

saturday required

sundays off

$17–$20/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision benefits
• 401(k) with match
• disability coverage
• employee discounts
• training and professional growth opportunities.

Why this role

Saturdays are required, with one weekday off; Sundays are off. Requires a valid driver’s license and ability to pass a fit-for-duty physical. Physical requirements include standing up to 8 hours per shift and frequently handling loads up to 75 pounds, with occasional lifts up to 100 pounds.

About the employer

Koopman Lumber is hiring for this role. Industry: Other Building Material Dealers. Sector: 44.