IT Support Specialist

Job overview

The IT Support Specialist role is onsite in West Des Moines, IA. Compensation is not specified. The specialist supports Bank Iowa team members with technical assistance and helps the bank maintain effective internal technology services. As the first point of contact for technical issues, the specialist troubleshoots problems, guides users through solutions, and escalates unresolved issues. Ticket documentation, follow-up, and process suggestions help maintain responsive support and compliant banking operations.

What you'll do

• Serve as the first contact for internal technical assistance
• troubleshoot remotely by phone, chat, or email
• determine and explain solutions
• escalate unresolved issues
• provide accurate IT information
• record and update tickets
• pass feedback to internal teams
• suggest process improvements
• participate in assigned IT projects
• follow bank policies and banking regulations.

What we're looking for

Skills & competencies

it support specialist

help desk

technical troubleshooting

west des moines ia

bank iowa

full-time

microsoft and apple

ticket tracking

saturday rotation

banking compliance

occasional iowa travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Bonus opportunity, 401(k) match, profit sharing, health, dental, and vision insurance, wellness program, paid time off, paid holidays, parental leave, sabbatical opportunity, bereavement leave, employee assistance program, training, tuition reimbursement, and paid volunteer time.

Why this role

Generally Monday–Friday, 8:00 a.m.–5:00 p.m.; Saturday coverage from home rotates with the team, and support outside normal hours may occur. Occasional travel within Iowa may be required. Requires an associate degree in a computer-related field or equivalent IT experience.

About the employer

BANK IOWA is hiring for this role. Industry: Commercial Banking. Sector: 52.