Customer Support Specialist I – Patients

Job overview

The Customer Support Specialist I – Patients role is onsite in Green Bay, WI. Compensation is not specified. PracticeTek develops technology for retail healthcare practices and their patients. This role provides timely Tier 1 support to patients and customers, resolves and documents cases, and coordinates escalations and follow-ups. It contributes to consistent customer experiences and ongoing improvements to support processes and documentation.

What you'll do

• Respond to Tier 1 support tickets by email, phone, and chat
• document and resolve cases within service-level agreements using Salesforce and Freshdesk
• send post-resolution customer satisfaction surveys and share trends
• maintain knowledge base articles
• coordinate case details across teams
• escalate recurring issues to Tier 2 or management
• manage workload and follow-ups in internal tools
• support project tracking and process improvements.

What we're looking for

Skills & competencies

customer support

patient support

tier 1 support

email support

phone support

chat support

salesforce

freshdesk

case documentation

knowledge base

green bay wi

practicetek

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision benefits
• paid time off
• 401(k) with company match. The posting also mentions possible additional compensation such as bonuses or equity.

Why this role

Supports PracticeTek’s retail healthcare technology platforms serving clinics and patients.

About the employer

PracticeTek is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.