Customer Service Representative
Employment type
Full-time
Work setting
On-site
Location
Louisville, KY
Schedule
Day shift
Posted
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Job overview
The Customer Service Representative is an onsite role based in Louisville, KY. Compensation is not specified, and this role supports the ShipMonk ecommerce fulfillment team. This role exists to serve as the primary point of contact for merchants, facilitating timely issue resolution and building long-term relationships. The representative manages incoming contacts and partners with warehouse and development teams to ensure professional service delivery.
What you'll do
- Manage queue of incoming merchant contacts
- Partner with warehouse management
- Build sustainable relationships
- Educate merchants on service offerings
- Support merchant projects
- Identify opportunities for improvement.
What we're looking for
- Skills & competencies
- full-timeday shiftlouisville kycustomer serviceecommercelogisticsonsiteshipmonk
- Work arrangement
- Weekend coverage required
Benefits & perks
- Not specified.
Why this role
Tech-powered growth partner for ecommerce brands.
About the employer
ShipMonk is hiring for this role. Industry: General Warehousing and Storage. Sector: 49.
Additional details
- Industry sector
- 49
- Industry
- General Warehousing and Storage
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: bb3189b8-bff2-4e25-b6a7-d41ad64e3081