Lead, Member Support

Job overview

The Lead, Member Support role is listed in Dallas, TX. Compensation is $56,000–$70,000 per year. SmithRx is a health technology company working to improve pharmacy benefit management through technology, cost-saving tools, and customer service. The lead manages and coaches call center agents, monitors performance, and supports escalations and member contacts. The role helps deliver consistent member experiences and daily call center performance.

What you'll do

• Manage a team of call center agents
• coach agents weekly
• answer agent questions and escalations
• execute daily performance deliverables
• monitor agent interactions for quality
• track attendance
• assist with onboarding
• take calls or chats during peak volume.

What we're looking for

Skills & competencies

member support lead

dallas tx

smithrx

full-time

call center

team leadership

agent coaching

member experience

performance metrics

onboarding

crm

$56k–$70k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, pharmacy, dental, vision, life and AD&D insurance
• flexible spending benefits
• 401(k)
• short- and long-term disability
• discretionary paid time off
• paid holidays
• parental leave
• commuter and wellness benefits
• professional development.

Why this role

Five or more years of call center experience and two or more years leading or supporting agents in an elevated role are required; Spanish bilingual ability is preferred.

About the employer

SmithRx is hiring for this role. Industry: Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds. Sector: 52.