Bilingual Customer Service Representative, Spanish

Job overview

The Bilingual Customer Service Representative, Spanish is an onsite, full-time role in Cedar Hill, TX. Compensation is not specified; the posting describes base pay plus commission or bonus. The role supports customer service at the Tim Gibbs State Farm agency. The representative responds to customer questions about insurance and helps customers understand available options. The role builds and maintains customer relationships, follows up as needed, and supports a positive insurance customer experience in English and Spanish.

What you'll do

• Answer phones and greet clients
• establish customer relationships and follow up
• respond to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• use a needs-based review process to explain insurance options
• meet the stated English/Spanish bilingual requirement.

What we're looking for

Skills & competencies

customer service

bilingual spanish

insurance

client relationships

policy support

claims inquiries

billing support

cedar hill tx

tim gibbs state farm agency

base pay plus commission/bonus

licensing required

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, health and dental coverage, and growth opportunities within the office.

Why this role

Bilingual English/Spanish ability is required; property-casualty and life-and-health licenses must be obtainable.

About the employer

Tim Gibbs - State Farm Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.