Medical Front Desk Representative

Job overview

The Medical Front Desk Representative role is onsite in Quincy, MA. Compensation is $18–$25 per hour. Gather Health provides Social Primary Care to older adults, including care and community services through its centers and patients’ homes. As the clinic’s first point of contact, the representative welcomes patients and coordinates administrative work with the care team. The role supports access to care by managing communications, appointments, insurance verification and claims, referrals, and transportation arrangements.

What you'll do

• Welcome patients and notify care-team members of arrivals
• handle incoming calls and messages and triage requests
• make outbound administrative requests, including medical record requests and specialty appointment booking
• sort, scan, and e-file mail and faxes
• provide information and tours to prospective patients
• assist with supplies and scheduling
• verify insurance and collect copays
• schedule follow-up and referral appointments and transportation
• prepare and submit claims
• resolve claims issues with insurers and patients
• provide documentation for claims processing and appeals
• support colleagues as needed.

What we're looking for

Skills & competencies

medical front desk representative

quincy ma

gather health

social primary care

older adults

patient reception

insurance verification

claims processing

appointment scheduling

transportation coordination

monday–friday

$18–$25/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage with day-one eligibility
• company-paid life and disability insurance
• 401(k) with company match and immediate vesting
• paid time off
• 11 paid company holidays
• employee assistance program and supplemental benefits.

Why this role

Requires a high school diploma or GED, at least two years of front desk experience, and ability to work regular Monday–Friday office hours. Medicare billing, CPT coding, EHR, and relevant language skills are preferred.

About the employer

Gather Health is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.