IT Technical Support Specialist

Job overview

IT Technical Support Specialist is an onsite role supporting NAVFAC Marianas CIO3 at Nimitz Hill, Piti, Guam. Compensation is not specified. The posting states that U.S. citizenship is required. The specialist provides Tier 1 and Tier 2 support, helpdesk operations, telecommunications coordination, mobile device management, and asset lifecycle management. The role helps maintain efficient operation of enterprise IT systems and user support across multiple NAVFAC Marianas locations.

What you'll do

• Monitor, triage, and resolve support tickets
• provide Tier 1 troubleshooting and Tier 2 hardware and software diagnostics, installations, configurations, and upgrades
• coordinate telecommunications services and maintain directories and logs
• serve as an IT representative and liaison
• provision and secure mobile devices
• track hardware and software assets and licenses
• maintain inventory records
• create and update technical documentation
• provide administrative support to CIO3.

What we're looking for

Skills & competencies

it technical support specialist

softthink solutions

nimitz hill piti guam

tier 1 support

tier 2 support

help desk

mobile device management

telecommunications

asset management

dodm 8140.03

security+

u.s. citizen required

Work arrangement

• Weekend coverage required

Why this role

The posting requires an active DoDM 8140.03 WRC 411 intermediate-level certification, with specified qualifying cybersecurity certifications, and at least three years of relevant experience unless strong certifications support less experience.

About the employer

Softthink Solutions Inc is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.