Tier 1 Help Desk Technician

Job overview

The Tier 1 Help Desk Technician role is onsite in Dublin, OH, with minimal travel to client sites. Pay during the temporary period is $24.00–$28.75 per hour; the posting lists $50,000–$60,000 per year after conversion to a full-time salaried role. Linear 1 Technologies provides managed IT, VoIP telecommunications, fiber internet, network infrastructure, and cybersecurity services to Central Ohio clients. As a frontline support resource, the technician resolves common technical issues, documents and routes tickets, and keeps clients informed. The role helps maintain client service and supports larger deployments as skills develop; the temporary period provides training and mutual evaluation before a possible transition.

What you'll do

• Provide frontline support by phone, email, and onsite visits
• log, troubleshoot, and resolve tickets or escalate them
• handle password resets, account lockouts, and Microsoft 365 issues
• work entry-level VoIP tickets
• manage support queues in HubSpot
• triage entry-level cybersecurity events
• document ticket actions
• troubleshoot hardware, software, telecom, and network issues
• install, configure, and test systems and network devices
• assist with IT projects
• communicate updates to clients
• coordinate with vendors when needed.

What we're looking for

Skills & competencies

tier 1 help desk technician

it support

microsoft 365

voip

hubspot ticketing

cybersecurity triage

dublin oh

linear 1 technologies

$24–$28.75/hour

temporary evaluation period

client support

network troubleshooting

Work arrangement

• Weekend coverage required

Benefits & perks

• During the temporary period: company laptop and tools, one day of PTO accrued per month, shared company vehicle for client visits, continuing education, and a supportive work environment.
• Full-time benefits include employer-paid health, dental and vision coverage, IRA match after one year, paid time off, paid holidays, and life insurance options.

Why this role

Temporary evaluation period of 60–180 days, with potential transition to a full-time role based on performance, team fit, and experience. On-call is not required during the temporary period; an after-hours rotation applies if hired full-time salaried. Requires 2+ years of help desk or service desk experience.

About the employer

Linear 1 Technologies is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.