Front Office Manager

Job overview

The Front Office Manager role is onsite in Portland, OR, at Holiday Inn Portland Airport. Compensation is $50,000 per year. The front office team shapes guest first impressions and supports hotel operations and guest satisfaction. The manager leads front desk operations and staff while maintaining service standards, accurate transactions, and coordination across hotel departments. The role also supports the hotel’s financial performance through expense monitoring, budgeting assistance, and front desk upselling.

What you'll do

• Oversee front office staffing, scheduling, assignments, and performance
• train and coach employees
• handle guest concerns and service recovery
• monitor guest feedback and inspect front office and public areas
• coordinate with hotel departments
• oversee night audit and daily financial reports
• ensure accurate reservations, billing, and transactions
• act as Manager on Duty when assigned
• assist with budgeting and monitor labor costs and expenses.

What we're looking for

Skills & competencies

front office manager

portland or

holiday inn portland airport

full-time

hotel operations

guest services

team leadership

front desk

night audit

guest satisfaction

$50,000 per year

evenings and weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Dental, health, and vision insurance
• employee discounts
• training and development
• applicable IHG employee room discounts.

Why this role

Requires at least three years of front desk or guest service experience, including management experience. Must be flexible to work evenings, weekends, and holidays as hotel operations require.

About the employer

Pdk Airport LLC DBA Holiday Inn Portland Airport is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.