Licensed Customer Service Representative — Property and Casualty Insurance

Job overview

The Licensed Customer Service Representative role is onsite in Glen Allen, VA, with compensation starting at $20 per hour, plus commissions and bonuses if licensing requirements are met. The position supports a State Farm independent contractor agent’s office and its customer service operations. The representative builds customer relationships, responds to questions about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing, and explains insurance options through needs-based reviews. The role also identifies sales opportunities when appropriate and requires weekday afternoon in-office availability for at least 20 hours per week and a Property and Casualty license before starting.

What you'll do

• Establish and follow up on customer relationships
• provide prompt, accurate service on insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• educate customers about insurance options through needs-based reviews
• create sales opportunities when appropriate.

What we're looking for

Skills & competencies

licensed customer service representative

property and casualty insurance

customer service

insurance policies

claims support

glen allen va

nicole frost state farm agency

part-time

starting at $20/hr

commissions

bonuses

weekday afternoons

pto

license required

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, commissions and bonuses when licensing requirements are met, and advancement opportunities.

Why this role

Hybrid or remote work is mentioned as a possibility, but the posting also requires weekday afternoon in-office work for at least 20 hours per week.

About the employer

Nicole Frost - State Farm Agency is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.