Senior Representative, Customer Contact Center

Job overview

Senior Representative, Customer Contact Center is a remote role, except candidates residing in Berrien, Cass, or Van Buren counties in Michigan must work onsite at the Whirlpool Contact Center. The posting does not specify compensation. The role is part of Whirlpool’s Supply Chain organization in the Trade Experience Department, supporting customers of its appliance brands. The representative handles customer requests and resolves inquiries across phone, email, chat, and work-item channels. The role follows standard procedures, manages multiple systems, and takes ownership of escalated issues to provide timely, professional customer service.

What you'll do

• Process customer requests and resolve inquiries or issues in a timely manner while following team guidelines.
• Handle inbound contacts by phone, email, chat, and work items.
• Follow detailed standard operating procedures and manage multiple tasks and computer systems.
• Provide customer service to internal and external partners.
• Interpret communications, ask questions when needed, and learn through computer-based training.
• Resolve escalated customer interactions through issue ownership and troubleshooting.
• Work a 40-hour schedule between 7:30 a.m.
• and 6:00 p.m.
• Eastern, Monday through Friday.

What we're looking for

Skills & competencies

senior customer contact center representative

remote

customer service

contact center

phone and email support

chat support

customer issue resolution

trade experience

whirlpool

monday-friday

40-hour schedule

Work arrangement

• Weekend coverage required

Why this role

Remote except for residents of Berrien, Cass, or Van Buren counties in Michigan, who must work onsite; requires a high school diploma or GED and 2+ years of customer contact center experience.

About the employer

Whirlpool Corporation is hiring for this role. Industry: Major Household Appliance Manufacturing. Sector: 33.