Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Indianapolis, IN, with a Monday–Friday, 8 a.m.–5 p.m. schedule; compensation is not specified. Heartland Food Products Group makes consumer products including low-calorie sweeteners, coffee, creamers, and water enhancers. The representative manages order entry and reporting through customer portals and ERP and warehouse systems. Coordination with customers and internal warehouse, manufacturing, finance, and sales teams helps maintain accurate orders, resolve issues, and support fulfillment.

What you'll do

• Enter, maintain, and report customer orders through portals
• maintain customer accounts and item setup
• communicate with customers by email
• analyze orders and resolve issues using Retail Link
• resolve shipping deductions with finance
• monitor fulfillment and manufacturing metrics
• coordinate with warehouse, logistics, manufacturing, and sales teams.

What we're looking for

Skills & competencies

customer service representative

indianapolis in

heartland fpg

order entry

erp

warehouse management system

customer accounts

retail link

order fulfillment

monday–friday

8 a.m.–5 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting states that an excellent compensation and benefits package is offered but does not specify individual benefits.

Why this role

The posting specifies Monday–Friday, 8 a.m.–5 p.m., full-time, 40 hours; occasional weekend work and daily overtime may be required.

About the employer

Heartland FPG is hiring for this role. Industry: All Other Miscellaneous Food Manufacturing. Sector: 31.