Helpdesk Administrator I

Job overview

Helpdesk Administrator I is an onsite role in New Orleans, LA. Compensation is not specified. Universal Data Inc provides support for company-supported computer applications and platforms. The role resolves first-level user issues and routes unresolved tickets to the next support level, helping maintain access to desktop systems, applications, devices, and basic network services. It also provides break-fix support and may assist with projects led by system and network engineers.

What you'll do

• Provide first-level support by phone, email, chat, or onsite
• troubleshoot Windows desktops, Microsoft Office, printers, scanners, hardware, mobile devices, and applications
• configure and install desktop equipment
• patch, upgrade, and migrate PCs
• dispatch tickets and coordinate with vendors
• troubleshoot wireless connectivity and basic network equipment
• make basic Cisco VoIP handset changes
• assist with network project deployments.

What we're looking for

Skills & competencies

helpdesk administrator i

it support

desktop support

windows

microsoft office

printer support

mobile device support

ticket dispatch

network troubleshooting

new orleans la

universal data inc

Work arrangement

• Weekend coverage required

Why this role

At least 80% of support is remote. High school diploma or equivalent is required; CompTIA A+, Network+, or Security+ certification is required or must be obtained within 90 days.

About the employer

Universal Data Inc is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.