Bilingual Bank Customer Service Representative

Job overview

The Bilingual Bank Customer Service Representative is an onsite, full-time role in Killeen, TX, paying $13.52–$16.52 per hour. MCI provides customer experience, business process outsourcing, and technology services to organizations across industries.

What you'll do

• Handle inbound calls, emails, and live chats
• understand customer needs and provide accurate solutions
• troubleshoot basic technical issues and escalate complex cases
• work toward first-call resolution
• follow client processes and scripts
• use knowledge bases and training materials
• maintain CRM records and document outcomes
• handle financial inquiries in accordance with compliance and confidentiality standards
• meet attendance and training requirements.

What we're looking for

Skills & competencies

bilingual

bank customer service

customer service representative

inbound calls

email support

live chat

financial inquiries

crm records

paid training

entry-level

mci careers

killeen tx

$13.52–$16.52/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training.

Why this role

Entry-level opportunity with paid training; bilingual communication skills are sought.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.