Software Engineer, Customer Success

Job overview

The Software Engineer, Customer Success role is hybrid under NetApp’s general hybrid-work environment; specific in-office expectations are shared during recruitment. The posting states a target salary range of $196,350–$292,600, but the structured pay fields do not specify compensation. The engineer supports DataPelago data processing product validation and customer support. The role develops workloads and diagnostic automation to help customers deploy and operate the product successfully in production. By validating product behavior and diagnosing issues, the engineer helps prevent defects and reduce the time needed to identify and resolve customer problems.

What you'll do

• Develop synthetic workload queries and datasets for product testing
• build diagnostic tools to analyze DataPelago and Apache Spark logs
• address or escalate customer support issues as part of the support rotation
• conduct end-to-end product validation and execute test plans
• analyze test and customer artifacts for tuning opportunities, usage recommendations, and bugs
• apply automation and AI techniques
• create bug reports, root-cause analysis documents, configuration guides, and best-practice documents.

What we're looking for

Skills & competencies

software engineer

customer success

product validation

customer support

apache spark

sql

python

test automation

san jose ca

netapp

hybrid

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits may include health and life insurance, retirement or pension plans, paid time off, leave options, performance-based incentives, employee stock purchase plan, and restricted stock units
• offerings vary by region.

Why this role

This listing specifies 12+ years of experience in development, validation, and support of enterprise data processing software products.

About the employer

NetApp is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.