Inside Sales & Customer Support Coordinator

Job overview

The Inside Sales & Customer Support Coordinator role is onsite in Woburn, MA. Compensation is not specified. The role supports Xico Lighting, a 3LED brand that makes architectural lighting systems for commercial and institutional environments. The coordinator manages pre- and post-sale workflows, serving as a central link among sales agents, customers, and internal manufacturing teams so quotations, orders, delivery details, and post-sale requests are handled accurately and promptly.

What you'll do

• Prepare quotations using approved price books, configurations, and product codes
• create and track sales opportunities in Salesforce
• coordinate quote revisions and technical clarifications
• respond to order-status and delivery inquiries
• review purchase orders for accuracy
• coordinate with engineering, production, purchasing, and shipping to resolve post-sale issues
• maintain Salesforce records, sales documentation, templates, and pricing tools
• provide administrative support.

What we're looking for

Skills & competencies

inside sales

customer support

sales coordinator

quotations

order management

salesforce

architectural lighting

customer service

woburn ma

3led inc.

Work arrangement

• Weekend coverage required

Why this role

The posting identifies Xico Lighting as a 3LED brand and notes that Salesforce experience is preferred.

About the employer

3LED Inc. is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.