Service Manager, Machine Tools

Job overview

The Service Manager works from the Charlotte, NC office. Compensation is described as excellent but no numeric amount is specified. Methods Machine Tools supplies machine tools and automation solutions and provides engineering, service, parts, training, and integration. The manager leads field service technicians, coordinates service operations, supports technical problem-solving, and maintains customer relationships to help deliver responsive service and meet operational standards.

What you'll do

• Supervise, mentor, and train field service technicians
• provide technical support
• coordinate service-call schedules and technician assignments
• monitor performance metrics and service standards
• manage resources, tools, and equipment
• liaise with customers and technicians
• resolve customer issues
• maintain service records and prepare reports
• assist with budgeting and resource planning
• identify process improvements. The role includes some field service and customer visits and expects 10–20% overnight travel, including some international travel.

What we're looking for

Skills & competencies

service manager

machine tools

charlotte nc

methods machine tools

field service

technician leadership

customer relations

technical support

service operations

10–20% overnight travel

international travel

medical and 401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, 401(k), vacation, sick leave, holiday pay, and tuition assistance.

Why this role

The posting states 10–20% overnight travel and some international travel; the role leads a team of service technicians and engineers.

About the employer

Swift Placement & Consulting is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.