Technical Support / Helpdesk Coordinator (Level 1)

Job overview

The Technical Support / Helpdesk Coordinator (Level 1) role is onsite in Warrendale, PA, with compensation of $20–$27 per hour. The role supports the Support Services Department and internal employees through ticket intake, triage, and coordination. The coordinator handles incoming support requests, resolves repeatable basic issues, routes more complex tickets to the appropriate teams, and maintains accurate records and user communications to support timely issue resolution.

What you'll do

• Field requests through Jira, email, and phone
• perform basic Level 1 troubleshooting
• assign, escalate, or route tickets
• document and track incidents and requests
• help prioritize tickets against a four-hour SLA
• review system behavior and ticket-fix data
• use in-application SQL statements for database updates when required
• prepare user guides and presentations
• assist with meeting documents and minutes.

What we're looking for

Skills & competencies

technical support

helpdesk

level 1 support

jira

ticket triage

basic troubleshooting

sql

warrendale pa

eliassen group

$20–$27/hour

internal employee support

travel up to 10%

Work arrangement

• Weekend coverage required

Benefits & perks

• For W-2 consultants, the posting lists medical, dental, vision, 401(k) with company matching, and life insurance.

Why this role

The posting describes temporary coverage for an internal project from mid-May through September or October and says travel may be up to 10%.

About the employer

Eliassen Group is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.