Bilingual Call Center Agent

Job overview

The Bilingual Call Center Agent role is onsite in McAllen, TX. The schedule is 40 hours per week in 10-hour shifts, including one weekend day and holidays. Pay is $16 per hour, with an opportunity to earn $18.50 per hour through flawless attendance. AnswerOne provides answering and customer service solutions to medical offices, property management companies, and professional firms. The agent handles incoming calls in English and Spanish, accurately records and routes messages, and enters caller information. The role supports client service through empathetic communication, reliable attendance, and adherence to call and quality metrics.

What you'll do

• Handle high-volume incoming calls with friendly, professional, empathetic service
• collect, verify, and route message details
• enter caller data accurately
• meet schedule adherence, call wrap-up, and quality assurance metrics
• assist clients in English and Spanish through translation and interpretation when needed.

What we're looking for

Skills & competencies

bilingual call center agent

english and spanish

customer service

incoming calls

message routing

full-time

mcallen tx

answerone

paid training

$16–$18.50 per hour

weekend day required

holiday availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee Stock Ownership Plan
• medical, dental, and vision insurance options
• 401(k) with employer match
• free life insurance
• paid time off
• legal assistance programs.

Why this role

No prior experience is necessary; paid training is provided from day one. The $18.50-per-hour premium rate is an opportunity tied to flawless attendance and schedule adherence.

About the employer

AnswerOne is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.