Customer Service Representative

Job overview

The Customer Service Representative works onsite in Cuyahoga Falls, OH, with a hybrid schedule available after 90 days: three days onsite and two days remote. Compensation is not specified. Coltene’s customer service team supports customers with product information, orders, complaints, returns, and repairs. The representative handles customer interactions and order entry while coordinating with internal departments and shipping. The role contributes to service quality and efficiency by resolving requests, documenting complaints, and maintaining professional customer relationships.

What you'll do

• Handle customer calls about product information, complaints, returns, repairs, order entry, and purchase history
• cross-sell products
• enter complaint information in Odoo and SAP
• coordinate customer requests with internal departments and shipping
• make outbound calls
• contribute ideas to resolve problems and improve productivity.

What we're looking for

Skills & competencies

customer service representative

order entry

customer support

product information

complaint handling

returns and repairs

odoo

sap

cuyahoga falls oh

coltene

hybrid after 90 days

full-time

40 hours per week

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, holiday pay, medical and prescription insurance, dental and vision insurance, HSA, company-paid life and AD&D, disability coverage, voluntary insurance, 401(k), and tuition reimbursement.

Why this role

Hybrid schedule may be available after 90 days; the position requires regular and consistent attendance at the facility and has no travel requirement.

About the employer

Coltene is hiring for this role. Industry: Ophthalmic Goods Manufacturing. Sector: 33.