Customer Service Representative

Job overview

The Customer Service Representative is an onsite, full-time role in Cincinnati, OH. Compensation is not specified; the posting uses the phrase “competitive salary package.” Mark Rink describes itself as a marketing company focused on turning ideas into impact and brands into legends. The representative responds to customer questions, resolves issues, documents interactions, and follows up to confirm satisfaction. The role supports customer relationships by providing accurate information and coordinating with colleagues and other departments.

What you'll do

• Respond to customer inquiries by phone, email, and chat
• resolve complaints and issues
• provide accurate information about products, services, and policies
• document interactions in the customer service database
• collaborate with team members and departments
• follow up to confirm resolution and satisfaction.

What we're looking for

Skills & competencies

customer service representative

customer inquiries

issue resolution

phone and email support

chat support

customer records

cincinnati oh

mark rink

marketing company

professional growth

Work arrangement

• Weekend coverage required

Benefits & perks

• Professional growth and career advancement opportunities, hands-on skill development and mentorship, a collaborative work environment, and exposure to diverse projects and clients.

Why this role

The posting requests customer service experience, strong communication and problem-solving skills, attention to detail, and proficiency with customer service software and databases.

About the employer

Mark Rink. is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.