Office Support Specialist — Customer Service Administration

Job overview

The Office Support Specialist — Customer Service Administration role is onsite in Rochester, NY, and pays $18–$22 per hour. The role supports daily office operations at C.M. Armitage Electrical Contracting and serves as a first point of contact for customers, employees, vendors, and visitors. The specialist keeps communications, records, scheduling, and administrative follow-up organized so company leadership and departments can operate efficiently. Accurate customer records and timely routing of inquiries help maintain responsive service and coordination.

What you'll do

• Answer, screen, and route incoming calls
• gather information and direct inquiries
• identify urgent issues and notify appropriate personnel
• take accurate messages and ensure follow-up
• greet visitors
• create and maintain customer records
• assist with onboarding, service requests, and account setup
• schedule meetings, interviews, appointments, and training
• maintain calendars and follow-up lists
• prepare correspondence and meeting materials
• scan, copy, upload, file, and organize documents
• maintain spreadsheets and reports
• assist with applicant communications, training records, office supplies, and administrative projects.

What we're looking for

Skills & competencies

office support specialist

customer service administration

full-time

rochester ny

c.m. armitage electrical contracting

reception

phone routing

customer records

scheduling

microsoft office

$18–$22/hr

high school diploma required

Work arrangement

• Weekend coverage required

Why this role

High school diploma or equivalent required. Microsoft Outlook, Word, Excel, and Teams proficiency is required; prior administrative, office support, customer service, or receptionist experience is preferred.

About the employer

C.M. Armitage Electrical Contracting is hiring for this role. Industry: Electrical Contractors and Other Wiring Installation Contractors. Sector: 23.