Branch Operations Manager — Cleaning Services

Job overview

The Branch Operations Manager role is onsite in Royal Oak, MI, with a stated annual salary of $50,000–$55,000 plus bonus. The role leads daily operations for Molly Maid’s Birmingham location, coordinating cleaning teams and customer service. The manager organizes staffing, schedules, routes, and quality follow-up to support reliable service and customer retention. The role also recruits and develops employees and uses operational performance information to identify issues and guide improvements.

What you'll do

• Coordinate daily team launches, schedules, routes, call-offs, and coverage
• recruit, interview, onboard, train, and retain employees
• set expectations and address performance concerns
• coach staff
• monitor quality and customer feedback
• respond to customer concerns
• maintain operational records
• track performance indicators
• provide field support when needed.

What we're looking for

Skills & competencies

branch operations manager

cleaning services

royal oak mi

molly maid

$50k–$55k + bonus

team scheduling

route coordination

recruiting

customer experience

quality monitoring

employee coaching

monday–friday primarily

occasional weekend support

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and vision insurance available
• paid time off
• leadership-development and advancement opportunities
• bonus.

Why this role

The posting describes a primarily Monday–Friday schedule with occasional early-morning, weekend, or emergency support as operationally necessary.

About the employer

MOLLY MAID of Livonia, Ann Arbor, Brighton, and Birmingham is hiring for this role. Industry: Janitorial Services. Sector: 56.