Customer Service Team Lead, MCR Safety
Employment type
Full-time
Work setting
On-site
Location
Collierville, TN
Schedule
Day shift
Posted
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Job overview
The Customer Service Team Lead, MCR Safety role is onsite at the company headquarters in Collierville, TN. Compensation is not specified. The role primarily supports the Retail channel and may also support broader MCR Safety Group priorities.
What you'll do
- Oversee and direct the customer service team
- support coaching, training, and skill development
- define service metrics with Retail Sales
- develop customer procedures
- improve order flow, returns, back orders, and fill rates
- prepare reports
- resolve complex customer concerns
- coordinate order support with distribution centers.
What we're looking for
- Skills & competencies
- customer service team leadmcr safetycollierville tnfull-timeretail channelteam oversightcustomer servicestaff trainingorder processingservice metricsexcelmedical benefits401(k) match
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, and vision benefits effective the first day of the month after 30 days
- paid vacation, sick, holiday, and personal time
- 401(k) with company match.
Why this role
The posting requires a high school diploma and more than five years of related customer service lead experience; a bachelor’s degree is preferred. Evening or weekend overtime may be available as workload demands.
About the employer
Shelby Group International Inc. is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 43-1011.00
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Listing ID: b9b31f7d-8e16-417f-b11f-170a870b283b