Front Desk Agent — Evening (PM)

Job overview

The Front Desk Agent — Evening (PM) role is onsite in Houston, TX, supporting the Rooms department at Embassy Suites Houston Downtown. Compensation is not specified. The role exists to provide guests with a welcoming first point of contact and keep front desk operations running smoothly. The agent manages arrivals, departures, reservations, and guest requests while coordinating with housekeeping and other hotel departments to support guest satisfaction.

What you'll do

• Greet guests
• process check-ins, check-outs, and room assignments
• respond to guest requests, complaints, and inquiries
• manage calls, reservations, and room availability
• maintain accurate records and perform basic cashiering
• coordinate with housekeeping and other departments
• uphold front desk safety, security, and cleanliness standards
• communicate hotel services and amenities and share shift-change information. Driving the hotel van within a two-mile radius may apply.

What we're looking for

Skills & competencies

front desk agent

guest service agent

hotel

rooms department

guest check-in

reservations

guest relations

houston tx

embassy suites houston downtown

pm front desk

cashiering

hotel operations

Work arrangement

• Weekend coverage required

Why this role

The posting requests six months or more of front desk experience, preferably with brand experience. A current TABC or RVSP certification may be required; a valid driver’s license is required if driving the hotel shuttle.

About the employer

Embassy Suites Houston Downtown is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.