Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Wayland, MI. The posting lists pay of $12–$20 per hour, plus commission or bonus. The role supports Weston Packer’s State Farm agency and its customer-service and insurance-services goals. The representative builds customer relationships, responds to insurance questions and policy needs, and explains options through a needs-based review process. The role also supports office operations and helps ensure the agency is equipped to serve customers and market relevant products.

What you'll do

• Establish and follow up on customer relationships
• respond promptly and accurately to questions about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• educate customers about insurance options using a needs-based review
• maintain the office and its readiness to meet customer needs and market products
• obtain Property and Casualty and Life and Health licenses.

What we're looking for

Skills & competencies

full-time

customer service

insurance

policy support

claims

billing clarification

customer relationships

property and casualty license

life and health license

wayland mi

weston packer state farm

$12–$20/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, including holidays and personal or sick days
• salary plus commission or bonus
• advancement opportunities
• signing bonus
• training and development.

Why this role

Customer service experience is required; sales and customer-service management experience are preferred. The posting says candidates must be able to obtain Property and Casualty and Life and Health licenses.

About the employer

Weston Packer - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.