Call Center Manager

Job overview

The Call Center Manager role is in person in Hobart, IN; compensation is described as a competitive base salary with bonus opportunities, but numeric compensation is not specified. NW Baths provides bathroom remodeling solutions for homeowners. The manager leads the confirmation call center team and its appointment-setting and lead-management work. The role supports sales operations by coaching representatives, maintaining customer service standards, monitoring performance, and helping the team meet appointment and revenue goals.

What you'll do

• Schedule and confirm sales appointments
• hire, train, coach, and manage call center representatives
• handle inbound calls and make outbound confirmation calls
• coordinate sales representatives’ schedules
• monitor call activity and performance metrics
• maintain appointment-setting and lead-management quality
• resolve customer concerns
• report weekly and monthly results
• work toward appointment and revenue quotas.

What we're looking for

Skills & competencies

call center manager

call center leadership

appointment setting

customer service

inbound calls

outbound calls

sales support

team coaching

performance metrics

hobart in

nw baths

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive base salary and performance-based bonus opportunities, paid training, career advancement opportunities, and a supportive team-focused work environment.

Why this role

Leads a confirmation-focused call center supporting a bath remodeling sales team.

About the employer

Bath Concepts Independent Dealers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.