Customer Success Manager

Job overview

The Customer Success Manager role is onsite in Dallas, TX. Compensation is not specified. Kofile helps local governments preserve and digitize records and modernize information management and citizen access through its Kleio platform. The manager owns the post-sale customer lifecycle, helping customers onboard, adopt the platform, realize value, renew, and expand usage. The role coordinates across internal teams to strengthen customer outcomes, retention, advocacy, and product feedback.

What you'll do

• Own customer onboarding and adoption
• develop success plans
• deliver enablement and training
• monitor usage and customer health
• conduct business reviews
• identify risks and coordinate resolutions
• support renewals and account expansion
• help customers measure AI value
• collect feedback and identify advocacy opportunities.

What we're looking for

Skills & competencies

customer success manager

saas

customer onboarding

platform adoption

customer retention

account expansion

ai-powered software

government technology

document intelligence

dallas tx

kofile technologies

401(k)

paid holidays

paid parental leave

Work arrangement

• Weekend coverage required

Benefits & perks

• Leadership and career development
• medical, dental, vision, life, and disability insurance
• 401(k) with company match
• paid holidays and PTO
• paid maternity and paternity leave
• educational assistance.

Why this role

Supports Kleio, Kofile’s AI-powered document intelligence and engagement platform, serving local government customers.

About the employer

Kofile Technologies is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.