Reservationist — Guest Reservations

Job overview

The Reservationist — Guest Reservations role is onsite in Berkeley Heights, NJ; the posting does not specify a work arrangement. The hourly rate is $25. Bathhouse describes its spaces as combining thermal pools, steam rooms, sauna, and hands-on treatments in a wellness and social setting. The Reservationist guides guests through booking, answers questions, and manages appointments and inquiries across phone, email, and online messaging. The role helps guests feel informed and welcomed before arrival and coordinates with onsite teams about guest needs and escalations.

What you'll do

• Answer guest inquiries by phone, email, and online messaging
• book and manage appointments using Zendesk and reservation systems
• explain amenities, services, pricing, policies, and availability
• troubleshoot scheduling issues and assist with changes or special requests
• document guest interactions
• learn amenities, services, promotions, and policies
• communicate guest needs and escalations to onsite teams
• provide guest-first service.

What we're looking for

Skills & competencies

reservationist

guest reservations

berkeley heights nj

bathhouse

$25/hour

appointment scheduling

guest service

zendesk

phone and email support

online inquiries

wellness

thermal pools

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental insurance available for full-time employees
• complimentary unlimited Bathhouse admission
• three monthly “Plus One” guest passes
• 50% discount on services, retail products, and restaurant offerings.

Why this role

The posting says Zendesk training is provided and that the role may require evenings, weekends, and holidays.

About the employer

BATHHOUSE is hiring for this role. Industry: Other Personal Care Services. Sector: 81.