Entry-Level Contact Center Representative
Compensation
$13.1 – $15.06 /hr
Employment type
Full-time
Work setting
On-site
Location
Wichita, KS
Schedule
Day shift
Posted
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Job overview
The Entry-Level Contact Center Representative is an onsite, full-time position located in Wichita, KS. The pay range for this role is $13.10 to $15.06 per hour, supporting various client projects in customer service and sales. This role exists to handle inbound and outbound customer interactions, resolve support issues, and identify sales opportunities. The representative contributes to the team by ensuring a best-in-class customer experience through effective communication and problem-solving.
What you'll do
- Handle inbound and outbound calls in a courteous and professional manner.
- Ensure first call resolution for customer questions and complaints.
- Research systems to find missing information and coordinate with other departments.
- Accurately document and process customer claims.
- Utilize knowledge base and training to answer questions following established scripts.
What we're looking for
- Skills & competencies
- full-timeday shiftwichita ksmci careerscontact centercustomer servicesalesentry-level$13.10-$15.06/hrimmediate hire
- Work arrangement
- Weekend coverage required
Benefits & perks
- World-class training, advancement opportunities
About the employer
MCI Careers is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Employment Placement Agencies
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: b96e5145-6edf-4b7b-bff9-441acbbdc6ca