Customer Service Representative, Insurance Agent Team

Job overview

The Customer Service Representative, Insurance Agent Team role is onsite in Troy, MI. Pay is $16–$18 per hour. The role supports Jay Munj - State Farm Agent, whose agency describes a collaborative, people-first culture and a focus on helping community members. The representative responds to customer inquiries, assists with policy updates and claims, and maintains accurate interaction records. Through follow-up and coordination with agency colleagues, the role helps deliver customer experiences that support the agency’s service and growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance

troy mi

jay munj - state farm agent

$16–$18/hour

policy information

policy changes

claims follow-up

customer records

arabic preferred

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Dental insurance, performance-based bonus, flexible schedule, advancement opportunity, paid time off, training and development, 401(k), and health insurance.

Why this role

Bilingual Arabic is preferred; the posting lists advancement opportunities, paid time off, training and development, health and dental insurance, and a 401(k).

About the employer

Jay Munj - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.