Service Liaison

Job overview

The Service Liaison role is onsite in Houston, TX, and the posting does not specify compensation. The position supports the Military Entry Processing Stations (MEPS) task order by coordinating applicant support services and communicating with military representatives, hotel staff, and transportation providers. The liaison helps ensure applicants receive services required by the contract and that daily operations meet contract, safety, quality, and procedure requirements. The role coordinates check-in, orientation, lodging, food, and transportation support and resolves issues during applicant processing.

What you'll do

• Coordinate daily MEPS support services and ensure compliance with contract specifications
• process applicant check-in, orientation, and checkout
• verify lodging and kitchen facilities
• forecast daily support needs and track performance
• communicate with military representatives, hotel staff, and transportation providers
• resolve applicant-processing issues
• ensure applicants receive and acknowledge briefings and paperwork
• complete reports
• maintain safety, quality, and procedure compliance.

What we're looking for

Skills & competencies

service liaison

houston tx

empire hotels

meps

applicant support

service coordination

customer service

hotel coordination

transportation coordination

federal contractor

u.s. citizenship required

facility credentials

Work arrangement

• Weekend coverage required

Why this role

A high school diploma or GED and 1–3 years of customer service experience are required. U.S. citizenship and the ability to obtain and maintain necessary facility credentials or authorization are required; prior military or Department of Defense experience is strongly preferred.

About the employer

Empire Hotels is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.