Entry-Level Telecom Customer Care Agent

Job overview

The Entry-Level Telecom Customer Care Agent role is onsite in Las Cruces, NM. Pay is $12.65–$14.51 per hour, with commission opportunities described in the posting. MCI says its call center training prepares representatives to support customers with products and communications technology. The agent handles customer service, technical support, and sales interactions, working to resolve issues and provide a strong customer experience. The role uses training, knowledge resources, and account systems to answer questions, process claims, document interactions, and escalate issues when needed.

What you'll do

• Handle inbound and outbound contacts
• listen to customers and resolve issues
• research systems and coordinate with other departments
• complete account management tasks
• document and process customer claims
• follow scripts and procedures
• answer questions using training and knowledge resources
• protect confidential information
• escalate issues
• support first-call resolution
• attend training and follow work schedules.

What we're looking for

Skills & competencies

telecom customer care

entry-level

customer service

technical support

customer sales

call center

las cruces nm

mci careers

full-time

$12.65–$14.51/hr

commission opportunity

training

account support

Work arrangement

• Weekend coverage required

Why this role

The posting describes an onsite call center and training. A high school diploma or equivalent, age 18 or older, computer data-entry experience, and English fluency are required; one year of related experience is preferred but not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.