IT Support Analyst

Job overview

The IT Support Analyst role is onsite in Greenville, SC. Compensation is not specified. Fortis provides concierge travel and security services to clients worldwide, and this role reports to the Business Intelligence Team Lead. The analyst keeps employees productive by resolving technical issues, maintaining devices and systems, supporting users across time zones, and contributing to IT projects.

What you'll do

• Provide first- and second-level support for hardware, software, network, and account issues
• troubleshoot computers, mobile devices, printers, and meeting-room equipment
• configure employee devices and accounts and handle offboarding
• maintain IT asset inventory
• manage accounts, permissions, and licenses
• respond to tickets and document solutions
• support software rollouts, patching, updates, and endpoint security
• coordinate with vendors and escalate complex issues
• contribute to IT projects.

What we're looking for

Skills & competencies

it support analyst

greenville sc

fortis

onsite

macos

jamf

google workspace

help desk

desktop support

it asset inventory

network troubleshooting

full-time

Work arrangement

• Weekend coverage required

Why this role

Supports employees across Asia and European time zones; experience with macOS, Jamf, and Google Workspace is required.

About the employer

Fortis is hiring for this role. Industry: All Other Travel Arrangement and Reservation Services. Sector: 56.