Benefits Call Center Operations Manager

Job overview

The Benefits Call Center Operations Manager role is listed in San Francisco, CA, with an estimated rate of $30–$70 per hour based on role, experience, and final project requirements. The posting describes an individual consultant opportunity for an upcoming project with the San Francisco Health Service System; travel is as required by project scope. FuntoNetwork connects consultants with upcoming project opportunities. The manager coordinates service coverage, personnel, equipment, operating instructions, and review of benefits call-center activities. The role helps the client assess service delivery, address interruptions and recurring failures, and understand results and outstanding operating needs.

What you'll do

• Identify service locations and coverage needs
• match service activities to required operating hours
• assign available personnel
• check required equipment and supplies
• prepare working instructions for recurring activities
• review completed activities against service requirements
• investigate service-coverage interruptions
• arrange corrective action for recurring failures
• reconcile service records
• explain results and outstanding operating needs to the client.

What we're looking for

Skills & competencies

benefits call center operations manager

san francisco ca

consultant opportunity

public-sector project

call center operations

service coverage

personnel coordination

operating procedures

service quality review

estimated $30–$70/hr

funtonetwork

Work arrangement

• Weekend coverage required

Why this role

This is an upcoming individual consultant opportunity tied to a public-sector project, with an application deadline of December 31, 2026. The rate is explicitly described as estimated; final rate, scope, and start date are to be confirmed in writing. An optional self-interview may be requested and does not guarantee selection or project award.

About the employer

FuntoRecruit is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.